A headshot of Rachel Roberts

Rachel Roberts Head of Business Solutions

Overview
  • Head of a growing team of legal and technology innovation specialists, change and project managers and computer scientists.
  • Experienced lawyer turned management consultant creating new ways of working to deliver better value to clients. 
  • Rachel believes that everyone across the business can embrace change and proactively improve how we work together with our clients.
  • Leads innovation initiatives across the firm in conjunction with our internal Technology & Efficiency Champions representing lawyers and business professionals across the business.
  • Leads on procurement and configuration of newer technologies to enable us to improve service delivery to clients. Examples include secure cloud hosted software to improve collaboration, document analytics and creation of bespoke client apps.
Experience
  • Creating a new secure online portal for a government department complex asset transfer merging 8 organisations into one covering +50 jurisdictions, +20,000 assets and multiple stakeholders. Benefits included clear reporting on progress and risks, easy identification of outstanding actions and enabling of efficient collaboration on extensive documents and key project information.
  • Working with a leading UK retailer to develop a secure 'hub' for conducting claims resulting in significant efficiency gains. Benefits included direct access for clients to our multi-disciplinary business solutions team resulting in a solution which met their needs and cost savings in the ongoing delivery of these legal services.
  • Introducing new 'products' delivering efficiency and consistency into our delivery of due diligence (Due Diligence Hub®) and our management of conditions precedent (LiveCPs®). Benefits include clear and transparent reporting as well as improved collaboration between us, our client and other professionals working on deals.
  • Leading a team of client facing project managers delivering large scale and complex projects including rail franchise mobilisations, large infrastructure and public sector related projects.