Overview

Our outsourcing lawyers provide end-to-end, strategic outsourcing advice for all types of on and offshore business processes. Our experience of working for both users and vendors of gives us a unique understanding of the pressures faced by clients on both sides of the table.

We work ‘up the food-chain’, equally at home with the transition planning and statements of work, change management, pricing benchmarking and funding mechanisms, incentivisation measurement levels, governance and QM, business continuity, termination and exit management planning and legal documentation.

Our outsourcing lawyers are accustomed to working as part of the client team where needed in the outsourcing practice. We commonly participate in the competitive tendering process and ‘see the deal through’, from conception to contract signature covering the entire lifecycle of an outsourcing project.

The team is led by outsourcing specialist Andrew Dunlop, who served as international director of the National Outsourcing Association for 14 years.

Areas of focus:

Our outsourcing advice covers:

  • Business process outsourcing
  • Offshoring
  • Call centre outsourcing
  • Communications and networks outsourcing
  • Cloud based outsourcing
  • Software as a service
  • Infrastructure outsourcing
  • Payroll outsourcing
Experience

FTSE 250 Cobham PLC on the global outsourcing to CSC of its Oracle enterprise resource planning platform spanning 27 sites in Europe, the US and South America (we previously advised on the implementation of the Oracle ERP solution).

The Competition Commission on the new IT outsourcing to be embedded within the enforced £1.5bn sale of Gatwick Airport by BAA PLC, and on equivalent IT outsourcings applicable to the sales of Edinburgh and Stansted airports.

Coca-Cola HBC on the cross border outsourcing of its primary and back-up European data centres covering 33,000 employees across 26 countries, through a competitive tendering process involving 3 parallel bidders.

The Exeter (Exeter Friendly Society) on the design and implementation of a new software platform and separately a business process outsourcing (BPO) to AXA PPP comprising the outsourcing of its claims administration and clinical management services.

Honda Finance Europe on its £400 million outsourcing of financial systems and processes across Spain, France, Italy, Germany and the UK to French prime contractor.

Nomura International on its £27 million outsourcing of temporary and permanent recruitment processes with accompanying programme to develop step changes in technology led efficiencies in business processes.

The UK's largest mutual life and pensions company Royal London on its infrastructure outsourcing to Steria.

Thomson Reuters on its Global Vendor Optimisation Programme involving separate US$100m outsourcing of its Asia service portfolio to HP and US$150m outsourcing of its Americas service portfolio to IBM.

Welsh Water on its outsourcing of IT infrastructure across Wales covering the operation of 81 reservoirs, 105 treatment works, 532 water pumping stations and 27km of sewers, through a competitive tendering process involving 3 parallel bidders.

Property company listed on the LSE on its new HR tech platform outsourcing and associated outsourcing.

Transport company listed on the LSE on its call centre outsourcing.

Meet the team
Andrew Dunlop

Andrew Dunlop Partner

  • Head of Outsourcing
  • Head of Technology
  • Head of Data Protection
Simon Coppen

Simon Coppen Partner

  • Rail
  • Transport
  • Projects
Mark Paterson

Mark Paterson Partner

  • Defence
  • Business Transformation
  • Central Government
Keith Beattie

Keith Beattie Partner

  • Projects
  • Aviation
  • Defence
Steven James

Steven James Partner

  • Energy, Power and Utilities
  • Construction and Engineering Disputes
  • Construction and Engineering Contracts
Matthew Ramus

Matthew Ramus Partner

  • Head of Education
  • Defence
  • Transport

What others say...

They are really good - very commercial, practical and quick.
Chambers 2019

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