We have approximately 160 business professionals at Burges Salmon, working across a wide range of areas.

Finance

The team includes: Central Finance; Accounts and Open File Management; Revenue Control; Billing; and Archives.

Central Finance: Responsibilities include performance measurement, procurement support, reporting, financial accounting, budgeting and forecasting and general management of the firm's finances. The team provides analysis and proactive advice and gives professional support in finance and procurement for partners and budget holders.

Accounts and Open File Management: Among other things, the team is responsible for the opening of client files, the firm's purchase ledger and expense payments together with a range of accounts services.

Revenue Control: The team manages the revenue cycle, ensuring the credit we give clients is appropriate and that the working capital on a matter is controlled. This involves liaising with partners, fee earners and clients as well as analysing payment trends and responding to queries from both clients and lawyers.

Billing: The billing team assists with the billing cycle, ensuring client and legal requirements are met. The team also produces client reports and assists lawyers and secretaries with a range of billing related queries.

Archives: The archives team is responsible for all aspects of storing and retrieving client files and assets such as deeds and wills.

Human Resources/The People Team

Our People Team provides a broad range of services across the business including recruitment and selection, induction and development processes, salary and reward policy and welfare services.

Learning and Development: We are committed to the training and development of all our people. From a designated training centre, the team provides a comprehensive range of training courses which include 'black letter' law seminars, IT training and professional and personal development courses.

Advisory: The People team works hard to make sure Burges Salmon is a great place to work. We provide a broad range of advisory services and strategic input to the business. Our remit includes departmental business partnering, on-boarding, people engagement, performance & development management systems, reward & recognition, client secondments, wellbeing and people policy and professional & statutory compliance.

Resourcing: Our ability to recruit talented and enthusiastic individuals has been vital to the firm's success over the years. Our award winning recruitment team works closely with marketing, learning and development and people operations to ensure an innovative, consistent and seamless approach to the way we attract and select our people.

Information technology

The IT department is responsible for maintaining and developing the firm's extensive data and telecommunications network. IT underpins much of the business from record keeping and document management through to time recording and communication. Our technically skilled, innovative and committed team delivers a first class service to the firm and keeps our business moving. Teams within our IT department are the IT Service Desk team, IT Infrastructure, IT Integration and IT Project Management and Planning.

Knowledge and Information Services

Our Knowledge and Information Services team provides a range of services to our legal teams to keep them up to date with legal, regulatory and market developments.

Our team includes the Head of Knowledge Management and six knowledge & information services team members who provide expert advice and assistance with:

  • business intelligence reports
  • company research and enquiries
  • delivery of current know how and precedents through firm-wide KM systems
  • management of hard copy and online information resources
  • news tracking
  • provision of advice and support for know-how projects
  • added value input to client pitches
  • training on KM and information services resources

Cutting edge KM systems and resources mean that our people have easy access to an extensive collection of best practice documents, standard forms and methodologies as well as a broad range of online tools to aid effectiveness, efficiency and quality.

We work closely with twelve Professional Support Lawyers who are solicitors or barristers with significant practical experience. They assist their departments with specialist research and support.

Marketing

Our Marketing team works closely with lawyers, supporting them in achieving their business objectives. The team helps define business plans, develop marketing strategies and implement campaigns to maintain relationships with existing clients and create opportunities with prospective clients.

The team co-ordinates all elements of marketing for the firm including running the client database, designing and producing all literature, managing the website, PR and internal communications, social media, submissions for directories and awards, organising corporate hospitality, events and seminars and overseeing the tender and new business process.

Risk and Best Practice

Our Risk and Best Practice team provides advice and guidance to our people across many areas, including regulatory and professional obligations.

Our key services are:

  • Advice and support on AML
  • Conflict escalation service
  • Risk management advice
  • Guidance on SRA and Law Society obligations
  • Advice on Standards and best practice, focussed on continuous improvement
  • Support for our COLP and COFA
  • Collaborative work with Finance, IT, File opening and Data Management.

Operational Services

Our operational services team ensures that our business runs as efficiently as possible. Services in this area range from large scale document production to the the provision of state of the art video conferencing.

The team works together as a whole although each has a specific area of responsibility. The teams are:

Legal Support: This is the largest team in the group and has a wide and varying range of responsibilities including internal and external mail and fax and courier services as well as a full reprographic service. The team also manages the purchase and supply of all stationery.

Front of house: This team provides a key service to our clients and visitors, including managing meeting rooms, taxi bookings and co-ordination of client car parking facilities. 

Switchboard: Our team of four handles between 700 and 900 incoming calls each day.

Facilities

Our facilities team provides a range of services which optimise the day to day running of the business including security & reception work, cleaning, maintenance, space planning, office moves, helpdesk, landlord liaison and building administration.

Transformation and Projects 

Our transformation and projects unit consists of project managers, change managers, innovation specialists and business analysts.  The unit provides support for the development and delivery of strategic business projects for the firm and its clients. 

Client Support Team

Departmental Co-ordinators –The team is responsible for ensuring we provide excellent client service to the business and the firm's clients. Our coordinators are team leaders with proven track records in people management. Good communication allied with flexibility is key in successfully managing secretaries and departmental administrators across our departments.

Management PAs – The Management PA team provides high level support to the firm’s Chiefs and senior managers. This is a fast-paced role with a need for super organisation and pro-activity. Team members pride themselves on being smooth operators with a confidential and professional approach.

Legal Team PAs and Assistants – Our legal team PAs and assistants are highly skilled with the ability to multi-task and meet tight, often changing, deadlines. They support lawyers on a wide range of tasks including document production, diary management, compliance support and billing.

Legal Team Administrators – Legal team administrators support lawyers and legal team PAs within a designated department. We look for people with previous administrative experience who are keen to develop within a collaborative and supportive environment. This role gives valuable insight into a large commercial law firm and provides the opportunity to progress within the firm.