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The ORR seeks consultation responses on proposed guidance for Complaints Handling Procedures. The CHP Guidance is an important change in direction. This briefing discusses the proposed approach.

20 May 2015

ORR in consultation on Guidance for Complaints Handling Procedures, (pdf, 0.55MB)

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Chris Jackson Partner

+44 (0) 117 939 2238 chris.jackson@burges-salmon.com

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