ORR in consultation on Guidance for Complaints Handling Procedures

The ORR seeks consultation responses on proposed guidance for Complaints Handling Procedures. The CHP Guidance is an important change in direction. This briefing discusses the proposed approach.

Key contact

Chris Jackson

Chris Jackson Partner

  • Head of Infrastructure
  • Procurement and State Aid
  • Transport

Subscribe to news and insight

Burges Salmon careers

We work hard to make sure Burges Salmon is a great place to work.
Find out more