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Outsourcing

Streamline your business with our expert outsourcing solutions, and strategic advice for onshore and offshore business processes.

Our outsourcing team provides end-to-end strategic outsourcing advice for all types of onshore and offshore business processes.

Our experience of working for both customers and suppliers gives us a unique understanding of the pressures faced by clients on both sides of the table.

We work ‘up the food-chain’, equally at home with the transition planning and statements of work, change management, pricing benchmarking and funding mechanisms, incentivisation measurement levels, governance and quality management, business continuity, termination and exit management planning and legal documentation.

Our outsourcing lawyers are accustomed to working as one with the client team. We commonly participate in the full competitive tendering, from conception to contract signature, covering the entire lifecycle of an outsourcing project.

A significant part of our outsourcing work relates to highly regulated industries, where the nature of the transaction and related operational resilience concerns are important features, including in the financial services, energy, utilities and infrastructure sectors.

Services

Business process outsourcing

Offshoring

Call centre outsourcing

Communications and networks outsourcing

Cloud-based outsourcing

Infrastructure outsourcing

Payroll outsourcing

Business process outsourcing

Technology and platform outsourcing

Software as a Service and Platform as a Service

Examples of our work

Cobham PLC

Advising on the global outsourcing of its Oracle ERP platform, streamlining operations across 27 sites in Europe, the US and South America.

Competition commission

Supporting on IT outsourcing during the £1.5 billion sale of Gatwick Airport, ensuring a smooth transition and integration of IT services into the new operational structure.

Coca-Cola HBC

Managing the cross-border outsourcing of data centres for 33,000 employees across 26 countries, overseeing the competitive tendering process and ensuring efficient global operations.

Honda Finance Europe

Leading the £400 million outsourcing of financial systems and processes across multiple European countries, enhancing operational efficiency and compliance.

Thomson Reuters

Executing the Global Vendor Optimisation Programme, managing the US $100 million and US $150 million outsourcing of service portfolios to HP and IBM, across Asia and the Americas.

Welsh Water

Directing the outsourcing of IT infrastructure, covering the operation of 81 reservoirs, 105 treatment works and extensive sewer systems across Wales.

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What others say

“Burges Salmon has a good bench with experienced individuals.”

Chambers, UK 2024

“Good insight and technical expertise. ”

Legal 500, UK 2023

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