ORR issues new guidance for complaints handling procedures

Following ORR’s call for consultation responses in relation to new Guidance for Complaints Handling Procedures, ORR have written to stakeholders about the outcome and published new Guidance for CHPs.

09 October 2015

ORR issues new Guidance for Complaints Handling Procedures, (pdf, 0.54MB)

Key contact

Chris Jackson Partner

+44 (0) 117 939 2238 chris.jackson@burges-salmon.com

• Infrastructure
• Procurement and State Aid
• Transport

View profile

Subscribe to news and insight

Subscribe